Shipping policy

1) Shipping destinations

We currently ship to the United Kingdom and selected EU countries. If your country is not available at checkout, we are unable to ship there at this time.

2) Processing time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
During peak periods, processing may take slightly longer.

3) Estimated delivery times

Delivery times start after your order has been processed and dispatched.

  • United Kingdom: 5–10 business days

  • European Union: 6–12 business days

These are estimated timeframes and may vary due to carrier delays, weather, customs checks, or peak demand.

4) Shipping costs

Shipping costs are shown at checkout before payment. Any free shipping offers will be displayed automatically at checkout when applicable.

5) Tracking

Where available, we provide tracking information by email once your order is dispatched.
Some shipments may use partial tracking depending on the carrier and destination.

6) Address accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you notice an error, contact us immediately at [your support email].

7) Customs, VAT, and import taxes

For EU deliveries, VAT/import charges may apply depending on your country and the order value. These fees are set by local authorities and are the customer’s responsibility unless explicitly stated otherwise at checkout.

8) Delays, lost, or missing packages

If your order hasn’t arrived within the estimated timeframe, please contact us at [your support email] with your order number.

  • If tracking shows a package is delayed, we will assist you in contacting the carrier.

  • If a package is confirmed lost in transit, we will offer a replacement or refund (depending on stock availability and your preference).

  • Please report missing deliveries within 14 days of the last tracking update (or within 21 days of dispatch if tracking is unavailable).

9) Damaged items

If your item arrives damaged, email [your support email] within 48 hours of delivery with photos of:

  • the item,

  • the packaging,

  • and the shipping label.

We will arrange a replacement or refund where appropriate.

10) Contact

For shipping-related questions, contact: [your support email]
Business hours: Monday–Friday, 9:00–17:00 (UK time)